Wira8 Privacy Policy – Malaysia Player Data Protection

Wira8 collects your personal information when you register an account, make a deposit or withdrawal, use customer support services, or interact with our platform in any way. The types of information collected are as follows:

Registration & Identity Information:

• Full name as stated on your official identification document.
• Identity card number (MyKad) or passport for KYC verification purposes.
• Date of birth for age verification (18 years and above).
• Email address and mobile phone number.
• Current residential address.

Financial & Transaction Information:

• Bank account details (bank name and account number) for withdrawal processing.
• Digital wallet details such as Touch 'n Go eWallet, GrabPay, or Boost.
• Records of all deposit, withdrawal, and wagering transactions within the platform.

Technical & Usage Information:

• Your IP address, browser type, and device operating system.
• Login session data, including the time, date, and location of access.
• Records of gaming activity and usage habits within the platform.
• Cookie data and similar tracking technologies to enhance user experience.

All information collected is based on service requirements and legal compliance. wira8 does not collect any information irrelevant to the provision of platform services.

Collected information is used responsibly and solely for the purposes outlined. wira8 uses your data to:

Wira8 will not use your data for any purpose beyond those listed above without obtaining your prior consent. Every data processing activity has a clear legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA).

Wira8 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where information sharing may occur:

• Payment Processors: Trusted payment service providers such as FPX, Touch 'n Go eWallet, and local banks receive the information necessary to process your financial transactions. They are bound by strict confidentiality agreements.
• Technical Service Providers: Technical partners who assist in the operation of the wira8 platform, including hosting, security, and analytics, may access a portion of data within the scope of their work only.
• Legal Authorities: wira8 will disclose information to Malaysian legal authorities when required by law, court order, or to prevent illegal activities such as money laundering.
• Fraud Prevention: In suspected fraud cases, data may be shared with industry bodies or relevant agencies to protect the security of the platform and all its users.

Wira8 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or accidental disclosure.

• End-to-End Encryption: All data transmitted between your device and the wira8 platform is encrypted using 256-bit SSL/TLS, ensuring no third party can intercept the communication.
• Two-Factor Authentication (2FA): An additional security layer via two-factor authentication is available and recommended for all wira8 accounts.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: wira8 conducts regular internal and external security audits to ensure data protection systems remain up to date and effective.
• Staff Training: All wira8 staff who handle personal data undergo comprehensive data protection training and are bound by a strict professional code of ethics.

While we do our best to protect your data, no system can be guaranteed 100% secure. Should a security breach occur that affects your data, wira8 will notify you and the relevant authorities within the timeframe required by law.

Wira8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collect statistical data on how you use the platform to help us enhance overall performance and user experience.
• Functional Cookies: Store your preferences such as display settings and game preferences so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Help us understand platform usage patterns in aggregate and anonymised form for service improvement purposes.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some sections of the wira8 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal information, which wira8 fully respects:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request that we correct it.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal information, subject to applicable legal obligations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting anything processed prior to withdrawal.

Wira8 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law.

• Active Account Data: Retained for the duration your account is active and for the required period after account closure to meet legal obligations.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements.
• KYC Documents: Retained for a minimum of 5 years following the end of the business relationship, based on anti-money laundering (AML) requirements.
• Communication Logs: Customer support session records are kept for 2 years for quality and compliance purposes.
• Analytics Data: Anonymised usage data is retained for a longer period for analytics and platform improvement purposes.

Once the designated retention period expires, your data will be securely deleted or anonymised so it can no longer be associated with you.

The wira8 platform integrates trusted third-party services to deliver a complete gaming experience. Game providers, payment processors, and technical service providers working with wira8 are bound by strict data confidentiality agreements.

However, each third-party provider has its own privacy policy governing how they handle data. wira8 is not responsible for the privacy practices of those third parties beyond the scope of our mutual agreement.

The wira8 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from underage individuals.

Every account registration goes through a strict age verification process. Should wira8 discover that personal information of an underage individual has been collected unintentionally, we will take immediate action to delete that information and close the account.

Parents or guardians who discover their child has registered on the wira8 platform without permission may contact our support team immediately for assistance and resolution.

Wira8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The latest update date is always displayed at the top of this document.

For material changes that significantly affect how we use your data, wira8 will notify you by email or in-platform notification at least 7 days before the changes take effect.

Your continued use of the wira8 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact our support team or discontinue use of the platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how wira8 handles your personal information, our Data Protection Officer team is ready to assist.

• Live Chat: Available on the wira8 platform, 24 hours a day, 7 days a week for immediate responses.
• Email: [email protected] – response within 1–3 business days.
• Official Requests: For privacy rights requests (access, correction, deletion), please include "Privacy Request" in the subject line of your message.

We are committed to resolving every enquiry and complaint promptly, transparently, and professionally. Your satisfaction and trust are wira8's top priorities.